Frequently Asked Questions
Everything you need to know about your Western lifestyle essentials.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. We process all orders from our warehouse within 48 hours of purchase, excluding weekends and holidays.
What is your return policy for boots and apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure boot outsoles are unmarked to qualify for a full refund.
Do you offer international shipping?
Currently, Broken Bow Western Goods ships within the United States and Canada. We are working on expanding our reach to international cowboys and cowgirls soon.
How do I care for my leather goods?
To maintain the quality of your leather, we recommend using a specialized leather conditioner every 3-6 months and keeping items away from direct heat sources.
Can I exchange an item for a different size?
Yes! If your gear doesn't fit quite right, you can initiate an exchange through our online portal within 30 days of delivery, subject to stock availability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.