Returns & Exchanges
At Broken Bow Western Goods, we want you to be completely satisfied with your wild west style, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your gear doesn't fit or meet your expectations, our straightforward process ensures you can get back on the trail in no time.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the products are in brand-new condition.
Label and Ship
Print the prepaid shipping label provided via email, affix it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing